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Q:  What is the turnaround time?
A:  Most orders ship within one week of receiving the order. We always try to ship within 2 weeks (or 10 business days). Our standard shipping is UPS Ground so please allow 3-5 business days for shipping, depending on which part of the country you are in. 

Q: How strong are the ropes?
A:
All of our ropes have been tested and certified and exceed Cordage Institute Standards. Below are the breaking strengths:
 
3/8" Diameter
1/2" Diameter
5/8" Diameter
Line Only
1,390 lbs.
2,312 lbs.
3,265 lbs.
Line with Sewn Loop
1,200 lbs.
2,100 lbs.
2,250 lbs.
Q: Are the ropes soft?
A: Yes. The rope is made of solid braid polypropylene so it does not absorb moisture. This is also why our ropes float. Absorption of moisture will cause ropes to become dry and brittle. Because our ropes repel moisture they will remain soft.

Q: How many letters can I fit on the tag?
A: 16 characters, including spaces. The more characters you use, the smaller the letters must become to fit them on the label.

Q: Can you embroider both sides of the rope?
A: No, we are only able to embroider one side.

Q: Can I use a different color thread?
A: We always use white thread on black webbing. This has proven to be the easiest to read.

Q: What size lines do I need for my boat?
A:
Below is a chart of recommended sizes based on boat length:
Boat Length
Under 20'
20'-30'
30'-40'
Rope Diameter
3/8"
1/2"
5/8"
Length
Dock Lines should be about 2/3 of the boats length when used on the bow and the stern

Q: Can I get a custom product made?
A: Yes. If you need a special length or a different product please give us a call at (800) 672-1257 and we will do our best to make it for you.

Q: Can I wash the ropes?
A: Yes, the ropes are machine washable and they will not rot or mildew if they are stored wet.

Q: Will the snaps rust?
A: No, we use only rust-proof stainless steel on our products.