Damaged or Defective Items

Refusing Delivery of Damaged Items.
If you receive your package open or damaged, refuse delivery of the merchandise then contact our Customer Service Department right away at (800) 672-1257 to report the problem. We guarantee to get your purchases to you in good condition.

Post Delivery Damage Discovery.
If you realize you received a damaged or defective product after accepting delivery, contact us immediately at (800) 672-1257 or support@myrope.com for instructions on returning the damaged/defective item. We will send you a replacement or issue you a full refund immediately after receiving the damaged or defective product. We will not charge you any additional shipping or handling fees for replacement shipments. For complete instructions on returns, see our returns policy page for full instructions.

Manufacturer Warranty Repair
We cannot accept items for repair, even if they are under a manufacturer's warranty. If the item arrives to you damaged or defective, you do have the option of returning the product. For complete instructions on returns, see our returns policy page.