| Q: |
What
is the turnaround time? |
| A: |
Most
orders ship within one week of receiving the order. We
always try to ship within 2 weeks (or 10 business days).
Our standard shipping is UPS Ground so please allow 3-5
business days for shipping, depending on which part of
the country you are in. |
|
|
| Q: |
How
strong are the ropes? |
| A: |
| All
of our ropes have been tested and certified and
exceed Cordage Institute Standards. Below are the
breaking strengths: |
| |
3/8"
Diameter
|
1/2"
Diameter
|
5/8"
Diameter
|
| Line
Only |
1,390
lbs.
|
2,312
lbs.
|
3,265
lbs.
|
| Line
with Sewn Loop |
1,200
lbs.
|
2,100
lbs.
|
2,250
lbs.
|
|
|
|
| Q: |
Are
the ropes soft? |
| A: |
Yes.
The rope is made of solid braid polypropylene so it does
not absorb moisture. This is also why our ropes float.
Absorption of moisture will cause ropes to become dry
and brittle. Because our ropes repel moisture they will
remain soft. |
|
|
| Q: |
How
many letters can I fit on the tag? |
| A: |
16
characters, including spaces. The more characters you
use, the smaller the letters must become to fit them on
the label. |
|
|
| Q: |
Can
you embroider both sides of the rope? |
| A: |
No,
we are only able to embroider one side. |
|
|
| Q: |
Can
I use a different color thread? |
| A: |
We
always use white thread on black webbing. This has proven
to be the easiest to read. |
|
|
| Q: |
What
size lines do I need for my boat? |
| A: |
| Below
is a chart of recommended sizes based on boat length: |
| Boat
Length |
Under
20'
|
20'-30'
|
30'-40'
|
| Rope
Diameter |
3/8"
|
1/2"
|
5/8"
|
|
|
|
|
Length
Dock Lines should be about 2/3 of the boats length when
used on the bow and the stern |
|
|
| Q: |
Can
I get a custom product made? |
| A: |
Yes. If you need a special length or a different product
please give us a call at (800) 672-1257 and we will do
our best to make it for you. |
|
|
| Q: |
Can
I wash the ropes? |
| A: |
Yes,
the ropes are machine washable and they will not rot or
mildew if they are stored wet. |
|
|
| Q: |
Will
the snaps rust? |
| A: |
No,
we use only rust-proof stainless steel on our products. |
